At MyFloralFusion.com, we are committed to ensuring your satisfaction with our floral arrangements. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Returns and Exchanges
Freshness Guarantee:
Due to the perishable nature of our products, we cannot accept returns of floral arrangements. However, we are committed to your satisfaction and will address any issues related to the quality or condition of your flowers.
Reporting Issues:
If you receive a floral arrangement that is damaged, incorrect, or not up to our quality standards, please contact us within 24 hours of delivery. Provide your order number, a description of the issue, and photographs of the flowers if possible. We will assess the situation and determine an appropriate resolution.
2. Refunds
Eligibility for Refunds:
Refunds may be issued if your floral arrangement is not delivered as ordered, is damaged upon arrival, or is not in line with our quality standards. Refunds are generally not issued for dissatisfaction with the product due to personal preference or changes in delivery time.
Requesting a Refund:
To request a refund, please contact us at info@myfloralfusion.com within 24 hours of receiving your order. Include your order number and a detailed description of the issue. We will review your request and respond within 2-3 business days.
Processing Refunds:
If a refund is approved, it will be processed to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times.
3. Cancellations
Order Cancellations:
Orders can be canceled within 2 hours of placing the order. After this period, we may have already begun processing or preparing your flowers, and cancellations may not be possible. To cancel an order, please contact us immediately at info@myfloralfusion.com.
4. Non-Refundable Items
Special Orders:
Custom or special orders, including bespoke floral arrangements tailored specifically to your request, are non-refundable once processed. We will provide detailed information about these orders before confirmation.
5. Delivery Issues
Incorrect Delivery:
If your order is delivered to the wrong address due to an error on our part, we will rectify the situation promptly, either by re-delivering the correct order or issuing a refund.
Delivery Problems:
If you experience issues with delivery timing or missed deliveries, please contact us as soon as possible. We will work with our delivery partners to resolve the issue.
6. Contact Us
For any questions or concerns regarding our refund and returns policy, please contact us:
Email: info@myfloralfusion.com
We appreciate your understanding and cooperation. Our goal is to ensure that you are completely satisfied with your floral experience at MyFloralFusion.com. Thank you for choosing us!